Communicating effectively with your users requires the following three virtues:
- be friendly (and compassionate)
- provide guidance
- project a gentle tone
Friendliness, helpfulness and a gentle tone should all combine to provide a smoother, more seamless experience for your users even in the toughest situations, such as an app meltdown or user confusion.
The Full Article
The full article is hosted on the “Building Apps for Windows” blog and you can access it here.